Refunds

Refund Policy

What if a customer’s project or work does not meet their expectations?

We are committed to customer satisfaction. If a customer is not satisfied with the contractor’s work or performance, we will process a refund. However, before issuing any refund, an investigation into the work performance will take place. Below is the process for requesting and receiving a refund:

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Refund Process:

Stage 1: Identifying the Issue

• Research the case and gather information from both parties.

• Collect proof/evidence from each party involved.

Stage 2: Negotiations

• Facilitate negotiations between both parties to reach an agreement.

• Work toward resolving the issue in a fair and timely manner.

Stage 3: Final Offers and Evidence

• Present the final offer(s) to both parties based on gathered evidence.

• Review the resolution and make final offers.

Stage 4: Arbitration

• If both parties cannot agree, the dispute will go into arbitration.

• If a resolution is reached, the refund will be processed and issued.

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Thank you for choosing Buzz2Serv.

Buzz2Serv Management Team